FAQ
Describe your studio and class types:
Steel City Cycle has two studio spaces: a spin studio with stationary bikes for our rhythm-based spin classes, and a second fitness studio for our other classes on mats: strength (full-body lift and HIIT), sculpt (mat Pilates), and stretch (mobility and stretching). All four class-types are under one roof and one membership!
I’m new—when should I arrive for my first class?
It would be best if you arrive at least 15 minutes before class so we can get you properly set up with our equipment. If you arrive within 5 minutes of class as a first-timer, we may need to rebook you for another time.
When can I book classes?
Our booking window opens every Sunday at 5pm EST for the following Monday to Sunday.
How do I book a class?
You can book into any class using our free app available on both iOS and Android, or by logging into our website. We strongly encourage you to download our app for all things purchasing, booking and managing your reservations – it’s the best way!
Late policy
Our street-level doors close 2 minutes before class begins. Even for experienced members, arriving right at the last minute doesn’t leave enough time to set up safely with our equipment. Classes always start on time, and once they start you can’t get in—we do this out of respect for the group and to keep everyone safe. We recommend arriving 5–10 minutes early so you’re ready for class. Please note: this is a strict policy, and we stick to it.
Where are you located and where do I park?
We are located at 9 Robert Street, in downtown Hamilton, Ontario. On Robert Street and surrounding streets (Hughson, Catherine, Mary), there is metered and free 2-3 hour parking available. You can also find paid-parking municipal lots 70 and 36 less than a 2-minute walk away. If you’re taking the GO, we are a less than 10-minute walk from the West Harbour GO train station.
What do I wear?
Wear comfortable, stretchy clothing that allows you to move freely. We also recommend bringing a pair of slides, you’ll be asked to leave your outdoor shoes at the door to keep our studio clean and safe. We recommend grippy socks for our mat classes.
Do you provide cycling shoes and mats for class?
Yes, both. All you need to bring is a refillable water bottle and be dressed for class. Later, if spin becomes a part of your regular routine, we strongly encourage you to invest in a pair for the best riding experience! Email us at info@steelcitycycle.ca for guidance and wholesale options.
Do you provide towels?
Yes, you will find a complimentary sweat towel on your bike or mat when you arrive to your booked spot. One complimentary shower towel per person is available at reception.
Can I choose my own spot in class?
Yes — you can choose your spot for all classes. However, for spin, we may reassign bikes to create the best team-based ride experience. At Steel City, we ride in sync — like a team. Lead riders are placed front and center, while newer riders start in the back to get comfortable before moving forward. If you’re an experienced rider but new to our studio, we’d love for you to keep your front row spot! Just send us an email before your first class so we know not to move you.
What options do I have for memberships and credits?
Check out our pricing page for details.
What if the class fills up before I can get in?
Join our waitlist! By doing so, you are committing to taking the class, should you get in. You are also agreeing to our cancellation policy.
How will I be notified that I got off the waitlist?
You will receive an email. Please be sure to also check your app or account online for updates. You will be automatically added to the class up to 1-hour before class time. Afterwards, you will have to manually accept the spot.
What happens if I don’t get off the waitlist?
You are automatically removed from the class with no penalty. If you used a credit to book, it will be returned to you for future use.
What does a ‘filmed’ class mean?
From time to time, we film classes for marketing and social media. If a class is being filmed, it will always be noted on the schedule in advance. For safety and to keep the space clear, no personal items should be left around the bikes or mats (this includes sweaters, bags, etc.). Please use the lockers to store your belongings before class.
What is your cancellation policy?
There is a 6-hour cancellation policy for all classes. If canceled less than 6-hours before class, memberships will be charged a $10 fee, and those who “no-show” will be charged a $20 fee. Credit holders will lose their credit in both cases.
What type of bikes do you use?
We use state-of-the-art Stages SC2 indoor cycling bikes, which are adjustable and suitable for all heights. There is a 350 lbs. weight limit. The pedals are SPD cleat (2-screw) compatible. Please note, our bikes do not have any screens, gadgets, or trackers, as it does not suit our ride style.
Do you have showers or changing rooms?
All of our showers, change rooms, and washrooms are private stalls designed for your comfort. Each one is stocked with essentials like shampoo, conditioner, and body wash. You’ll also find a vanity counter with hair dryers and extra space to get ready before or after class.
Is there a water station or water bottles for purchase?
We have two water refill stations, so bring your reusable bottle. Bottled water is also available for purchase. Please note we are a cashless studio—any purchases will be charged directly to your account.
Are lockers available, and do they have locks?
We have plenty of lockers available. Feel free to bring your own lock, or borrow a complimentary lock from reception.
Do you have a student discount?
Yes, we offer 15% off our 5 and 10-class packs and the full unlimited membership for students. Send us a picture of your student ID to info@steelcitycycle.ca and we will tag your account. This way, you’ll automatically receive the discount when you check out online, through the app, or in person. Please note, we will require proof of student ID every six months to stay up to date on your student status.
Do you offer private rides?
Yes! Whether it’s a birthday, team-building event, or special occasion, we’d love to host you. Email us at info@steelcitycycle.ca to start the conversation.
